Terms & Conditions
Our exchange or refund policy is valid for 90 days after reception, after which we will not approuve any exchange or refund.
To be eligible for a return, your article must arrive to us in the same condition it was sent.
Please return in the same or similar package.
Following your claim, we will need a proof of purchase.
Please do not send your product to the manufacturer.
In certain situations, only partial refunds will be provided:
Any article which is not in the shape it was sent, damaged or has missing parts in which we cannot be held accountable for.
After we have received and inspected your product, we will send you an e-mail to let you know we received it and to confirm the approval or rejection of your refund request.
If your phone is approved, your refund will be granted by the same method of payment you used to make your purchase.
Late or incomplete refunds :
If you have not received your refund, please check your bank account, credit card or other one more time.
After that, contact your credit card, sometimes it takes a certain amount of time before your transaction is posted.
Then, contact your bank. Again, it takes a certain time before your transaction is posted.
If you did all that and your refund is still missing, please contact us at firstname.lastname@example.org
Before returning a product, you have to send us an e-mail for approval.
You are responsible for the return’s shipping fees. There are no refunds for shipping charges.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you send a product, you should use a tracking number service or have your product insured. We cannot guarantee we will receive your product.